Scheduling, Arrival, and Buffer Time

1. Scheduling & Notifications
Appointment Confirmation: Clients will be informed of the specific time for their scheduled cleaning service at least 24 hours in advance.
Special Requests: Any special requests or additional services should be communicated to us at least 48 hours in advance. This ensures our team can properly prepare and allocate the necessary time.

2. Arrival Window
To account for traffic and the unique needs of prior clients, our cleaning teams will arrive within a 30-minute window of the scheduled start time.
Example: If your appointment is set for 10:00 AM, the team may arrive between 9:30 AM and 10:00 AM.

3. The 15-Minute Buffer Time
To accommodate unforeseen delays—such as traffic or a previous appointment running over—we include a 15-minute buffer period.
This buffer is specifically designed to ensure our team is never rushed, allowing them to adequately fulfill the cleaning services without compromising our standard of quality.

4. Duration & Departure
Each cleaning session is scheduled for a specific duration based on the client's needs. The team will conclude services within the agreed time frame, ensuring all tasks are completed efficiently.

5. Access & Rescheduling Expectations
Access: Clients are encouraged to ensure that access to the premises is available at the scheduled time. If our team cannot access the property upon arrival, a rescheduling fee may apply.
Rescheduling/Cancellations: We require at least 24 hours' notice for any cancellations or rescheduling requests to avoid a cancellation fee.